SHIPPING

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Each candle is made to order and individually hand poured.  I try my best to ship out orders within 2-3 business days.

Although I do my best to meet these shipping estimates, I cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

 

However, I always want to make sure you receive and are happy with the order that you paid for so please contact me at candleora@protonmail.com if you ever have any concerns with the status of your order.
 

CUSTOMS AND IMPORT TAXES:
 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

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RETURN POLICY

In the event you are not completely satisfied with your purchase for any reason please reach out to me and I ​will always do my best to make sure to resolve any issue. 

Due to the nature of the handcrafted items I can not accept returns at this time.

 

QUESTIONS

If you have any questions concerning our policy, please email me.